Privacy Policy

Mooloolaba Fisheries

1. Introduction

Mooloolaba Fisheries ("we", "us", "our") is committed to protecting your privacy and ensuring your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information, whether collected online through our website or offline through direct contact.

2. What Personal Information We Collect

We may collect personal information including, but not limited to:

  • Your name

  • Email address

  • Phone number

  • Billing and delivery addresses

  • Payment details

  • Purchase history

  • IP address or browser activity if using our website

3. How We Collect Information

We collect personal information:

  • When you contact us via phone, email or online forms

  • When you make a purchase through our online store

  • When you sign up for newsletters or promotions

  • When you visit our website (cookies and tracking tools may be used)

4. Why We Collect Your Information

We collect your information to:

  • Process and deliver your orders

  • Respond to your inquiries

  • Improve our services and customer experience

  • Provide updates, promotions or newsletters (if you opt in)

  • Meet legal or regulatory obligations

5. Disclosure of Personal Information

We will not sell your personal information. We may share it:

  • With delivery or payment service providers

  • With third-party vendors who help us operate our business

  • Where required by law or to protect our rights

All third parties are required to handle your data in accordance with Australian privacy laws.

6. Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. This includes physical, electronic, and procedural safeguards.

7. Access and Correction

You may request access to, or correction of, your personal information at any time by contacting us using the details below. We will respond to your request in accordance with the Privacy Act.

8. Cookies and Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to enhance your experience. You can disable cookies in your browser settings if you prefer not to be tracked.

9. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or the way we handle your personal information, please contact us here.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website and effective from the date of publication.

Last updated: May 2025